I have crafted for myself, together with the volunteers at Camminare Insieme (on the left, my main collaborators), a volunteering role as a designer - using skills and activities from Service and UX design.

The association
Camminare Insieme is a free clinic based in Torino, offering medical and dental services, education around health topic and social support to anybody unable to access the national sanitary system.

What do I do
I used Service design to:

• ease the internal bureaucracy and workflows: redesigning documents, challenging the process, ..
• help the ongoing digitalization process of the association's internal workflow
• help designing and writing a more efficient and usable knowledge base for new or current volunteers

What now
As my time in Torino is finished, I'm supporting the implementation of some ideas form afar while looking for new volunteering challenges!

Final considerations

To go further with design and implementation of the idea, there would need to be a wider user research and co-design approach, involving policy makers, users and providers from different areas and demographics.
Some mistakes would need to be avoided, in particular:

> drop a new load of responsibility on the "mom" of the network, without a dynamic of mutual support;

> avoid to create confusion and useless bureaucracy for doctors and nurses;

> caution with privacy and treatment of sensitive data, giving full control
to the users.