To read about my experiences and projects - in Italy and abroad, with big companies and the Public sector and NGOs, on existing or new products, working alone and in complex teams - I recommend you open my portfolio from desktop.
I am a generalist. I give my best when I can be involved across all of the process, from brief definition to implementation. Asking questions, a bit of skepticism, and a bit of idealism is what makes me a (I think) good designer.
Recent skills acquired outside of the typycal UX realm (mostly by doing + some books):
UX writing / micro-copy;
functional analysys and technical documentation
product ownership.
OMG so cute
+ A newly started design-as-volunteering project
With an free clinic NGO; I am very excited about this new activity, which includes:
actual positive impact on the world
thecomplex, ever-evolving context of a small NGO and their daily ways of work
challenging user (senior citizens) in a confusing environment (the clinic is extremely busy in some days)
two topics I care about: the right to universal healthcare, and fighting bureaucracy
I am currently in the research phase through interviews (more or less formal) and shadowing. We are defining the existing problems from the different stakeholders; there are several direction:
ease the frictions in existing flows
create new flows of service as the organization expands its scope, its ways of helping people
continue the process of digitalization of the bureaucracy and work of the volunteers
I will write more about it soon!
UX design at 360°, including the classics (IA, flows, wireframes, research ,...) and also micro-copy, visuals, tech specification, product ownership
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Service design User research
Ia m Francesco Duc, Service and UX designer.
Service and UX design Design research (design for policy-making) User research UI