I worked as Service designer, mainly focusing on user research and workshop facilitation activities.

A cool project I worked on here
I designed and carried out as facilitator a series of online workshops for professionals working for eastern-Europe municipalities, funded by the NGO GIZ. We helped the participants analyze and reflect on the current state of digitalization of their services, their goals regarding it, support them creating a roadmap to improve them.

Why was it cool to work on this
Cultural, background and language barriers made it challenging to obtain a spontaneous and lively discussion, together with the fact that participating cities had very different goals and needs.

What did I do

• Design of the workshops (the concept, structure, the activities, to the realization of digital board we used)
• Research and analysis of the case studies
• Carry out the workshops as facilitator - online, handling between 5-10 participants each time
• Map the results and writing research reports.