I have crafted for myself, together with the volunteers at Camminare Insieme (on the left, my mst trusted collaborators), a volunteering role as a designer - using skills and activities from Service and UX design.
The associationCamminare Insieme is a free clinic based in Torino. It offers medical and dental services, education around health topic and social support for free to anybody unable to access the national sanitary system, mostly undocumented immigrants and homeless people.
What do I doI am using Human-Centered methods and a service design approach to:
- ease the internal bureaucracy and workflows: redsigning documents, challenging the process, ..
- help the ongoing digitalization process of the association's activities with the UX of digital tools
- help designing and writing a more efficient and usable knowledge base for new or current volunteers
These are of intervention emerged after a lenghty observation, a series of interviews, and acting as a "generic" volunteer
(and mapping the findings in the blueprint, a piece of which is on the left)