A cool project I worked on here:Re-design of the internal communication and organization platform (intranet) for Iren, a multi-utility Group made of tens of smaller companies, with more than 9.000 total employees.
Why was it cool to work on thisWe had to design for both the product owners (editorial and communication team) and the end-users (the employees), which posed a double challenge. Another element of complexity (= fun) is that the end user is extremely diversified: technicians, managers, field workers, engineers, from all of Italy.
Process-wise this project was very interesting too, we worked with an Agile settings organized around bi-weekly sprints with regular meetings with key stakeholders.
What did I do- Co-design sessions with the client;
- benchmark and inspirational research;
- User research (interviews and focus groups);
- UX design (Information Architecture and structure of the platform, wireframing, user flows, microcopy);
- collaborated with the UI designer process in building the design system;
- building and maintaining the digital prototype;
- user testing;
- writing part of the specification documents and general communication with the engineering team who made it real;
- prepared and carried out educational activities with the internal editorial team in charge of using the platform.